23 May AI Chat Bot Therapy – Helpful or Harmful?
In a recent BBC report, journalist Eleanor Lawrie explores the rising use of AI chat bot therapy as an alternative to traditional mental health support. With NHS waiting times growing, many turn to AI for help during difficult times.
Eleanor rightly pointed out that during in person therapy, the therapist helps clients to figure out their own answers, and tap in to use their own resources, thus empowering them. While a chat bot is quick to offer advice and answers, they may not always be appropriate for the individual, and encourage dependency instead of nurturing independence. A personal experience left her feeling judged when she questioned going back to work after childbirth. For someone in a fragile mental state this could be extremely triggering and exacerbate feelings of low mood, anxiety and depression.
My daughter asked AI ChatGBT the other day if the tooth fairy was real, and of course it didn’t think to attain what her age was before crushing the fantasy with facts, and contradicting itself when she revealed she was 7. She then asked me the other day if she could talk to ChatGBT because she had enjoyed the interaction so much. I have gross concerns about the lack of safeguarding and the impact on vulnerable people.
While AI chatbot therapy offers accessible, around-the-clock interaction, there are serious concerns about its effectiveness and safety.
Pros and Cons of AI Chat Bot Therapy
Pros:
- Instant 24/7 access: No waiting lists or appointments.
- Non-judgmental space: Many users feel more comfortable opening up.
- Low cost: Often free or affordable options.
Cons:
- No human empathy: AI lacks true emotional intelligence.
- Risk of harmful advice: Some bots have given dangerous suggestions.
- Not regulated: No formal safeguards or accountability.
Tips for Using AI Chatbot Therapy Safely
- Use AI for practical tips, emotional check-ins—not deep therapeutic work.
- Don’t rely on AI during crisis situations, call the appropriate helplines and speak to a real person.
- Treat AI responses as suggestions, not facts.
- Regularly assess how interactions are affecting your mental health.
- I would recommend exploring the NHS bot Limbic designed specifically for mental health concerns. https://www.limbic.ai/nhs-talking-therapies
When to See a Real Therapist
If you’re experiencing persistent distress, suicidal thoughts, or mental health issues disrupting daily life, AI is not enough. This is when you need a qualified therapist who can offer empathy, insight, and tailored strategies.
As a professional hypnotherapist and relationship coach, I’ve supported many clients struggling with emotional overwhelm, anxiety, and trauma. AI can be a helpful tool—but real transformation happens through human connection and expert guidance.
If you’re exploring AI chat bot therapy, stay informed and stay safe. But remember: when it really matters, nothing replaces the power of talking to a real person.
Real person UK support
You can reach Samaritans here: Telephone 116123 https://www.samaritans.org/
Under 18’s can access phone and online chat advice here with Childline https://www.childline.org.uk/
https://sossilenceofsuicide.org/
In an emergency call 999
Contact me directly about my private therapy and coaching services here https://rebeccadakin.com/contact-me/